Privacy Policy

Scope of This Privacy Policy

This Privacy Policy explains how personal data is collected, used, disclosed, stored and protected when you visit the Betsuna Casino website, create an account, use gambling services, make payments or contact customer support.

Personal data means any information that identifies you directly or could identify you when combined with other information. Processing includes collecting, recording, organising, using, sharing, storing, restricting and deleting personal data.

Data Controller

Betsuna Casino is operated by ProgressPlay Limited, which acts as the data controller responsible for determining how and why your personal data is processed.

ProgressPlay Limited is incorporated in Malta under company registration number C 58305. Its registered address is Soho St. Julian’s, Office 2B, Punchbowl Centre, Elia Zammit Street, St. Julian’s, STJ 3154, Malta. The operational head office is at Kolonakiou 26, Office No. 18, Agios Athanasios, Limassol, 4103, Cyprus.

ProgressPlay Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39335.

Data Protection Officer

Privacy enquiries and requests to exercise data protection rights may be sent to the Data Protection Officer at dataprotection@progressplay.com.

Personal Data We Collect

The information collected depends on how you interact with Betsuna Casino and which services you use. It may include:

• Identity data, including your full name, date of birth, gender, nationality and copies or details of identification documents.
• Contact data, including your residential address, postcode, country of residence, email address and telephone number.
• Account data, including your username, encrypted password, preferred language, account currency and communication settings.
• Financial data, including payment method details, bank or e-wallet information, deposits, withdrawals, chargebacks and transaction history.
• Verification data, including proof of identity, proof of address, source of funds, source of wealth, bank statements and information required for affordability, anti-money laundering or fraud checks.
• Gambling data, including games played, bets placed, bonuses used, wins, losses, session times, account limits and safer gambling interactions.
• Technical data, including your IP address, approximate location, device identifiers, browser, operating system, login records and website activity.
• Communication data, including messages, complaints, support requests, survey responses and records or written notes of customer service calls.
• Marketing data, including your preferences, consent records and responses to promotional communications.

How We Collect Personal Data

Information is collected directly from you when you register, verify your identity, make a payment, place a bet, change account settings or contact Betsuna Casino.

Technical and usage information may be collected automatically through server logs, cookies and similar technologies. Information may also be received from payment providers, banks, identity verification services, fraud prevention agencies, game suppliers, safer gambling services, regulatory authorities and publicly available sources where permitted by law.

Why We Use Your Information

Personal data may be processed for the following purposes:

1. To create, administer and secure your Betsuna Casino account.
2. To verify your identity, age, address and eligibility to gamble in the United Kingdom.
3. To provide games, betting services, bonuses and account functions requested by you.
4. To process deposits, withdrawals, refunds and other financial transactions.
5. To conduct KYC, anti-money laundering, sanctions, fraud, source of funds and source of wealth checks.
6. To monitor gambling behaviour, apply account restrictions and support safer gambling measures.
7. To investigate suspicious activity, misuse, chargebacks, security incidents and breaches of the Terms and Conditions.
8. To answer enquiries, manage complaints and provide customer support.
9. To comply with legal, regulatory, licensing, tax and record-keeping duties.
10. To improve website performance, services, security and customer experience.
11. To send marketing communications where the required permission has been obtained.
12. To establish, exercise or defend legal claims and protect the rights of Betsuna Casino, its customers and third parties.

Lawful Bases for Processing

Betsuna Casino processes personal data only where a lawful basis is available under the UK GDPR and the Data Protection Act 2018.

• Contract: processing required to register your account, provide gambling services and complete requested transactions.
• Legal obligation: processing required by gambling, anti-money laundering, financial, tax and regulatory rules.
• Legitimate interests: processing needed for security, fraud prevention, service improvement, business administration and legal claims, provided those interests do not override your rights.
• Consent: processing used for optional marketing, non-essential cookies or another purpose for which you have made a clear choice.

You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully before consent was withdrawn.

Age and Identity Verification

Betsuna Casino services are restricted to people aged 18 or over. Identity, age and address checks may be completed before gambling is permitted and may be repeated when required for security or regulatory compliance.

If Betsuna Casino discovers that personal data belongs to a person under 18, the account will be restricted or closed. Relevant information may still be retained where necessary to meet regulatory duties, investigate underage gambling or prevent another registration attempt.

Safer Gambling and Player Protection

Account, transaction and gambling activity may be analysed to identify indicators of harmful or unaffordable gambling. This can include changes in deposit frequency, losses, session duration, payment behaviour and previous safer gambling interactions.

Where appropriate, Betsuna Casino may contact the customer, restrict marketing, request information, apply account limits, suspend gambling or close the account. Information may also be used to administer self-exclusion and comply with applicable national self-exclusion requirements.

Profiling and Automated Processing

Betsuna Casino may use automated tools to assess fraud risk, verify transactions, identify suspicious activity, support responsible gambling controls and tailor services or marketing. These tools may consider account activity, payment history, location, device information and playing patterns.

Where a decision based solely on automated processing produces legal or similarly significant effects, you may request information about the decision, ask for human review and challenge the outcome, subject to applicable legal restrictions.

Marketing Communications

Promotional emails, text messages, calls or other electronic communications will be sent only where there is an appropriate lawful basis. You can change your marketing preferences through your account, use the unsubscribe option included in a message or email customersupport@instantgamesupport.com.

Stopping marketing does not prevent Betsuna Casino from sending essential account, security, payment, safer gambling or regulatory communications.

Cookies and Similar Technologies

Betsuna Casino uses cookies and comparable technologies to operate the website, maintain secure sessions, remember settings, measure performance and, where permitted, personalise content or advertising.

Strictly necessary cookies may be used without consent because they are required for essential website functions. Optional analytics, performance and advertising cookies are used according to the choices made through the cookie controls. Further details are provided in the Betsuna Casino Cookie Policy.

Who May Receive Your Personal Data

Personal data may be shared only where necessary and subject to suitable safeguards. Recipients may include:

• Companies within the ProgressPlay group.
• Payment processors, banks and e-wallet providers.
• Identity, age, address, KYC and AML verification providers.
• Fraud prevention, cybersecurity and chargeback investigation services.
• Game suppliers, platform providers, hosting services and technical contractors.
• Customer support, communications, analytics and CRM providers.
• Safer gambling and self-exclusion services.
• Professional advisers, auditors, insurers and legal representatives.
• The Gambling Commission, law enforcement bodies, courts, tax authorities and other competent regulators.
• A purchaser, investor or successor where a lawful corporate sale, restructuring or transfer takes place.

Service providers may process data only for authorised purposes and must protect it under contractual and legal obligations. Betsuna Casino does not sell personal data to unrelated third parties.

International Data Transfers

Some recipients or systems may be located outside the United Kingdom. Where personal data is transferred internationally, Betsuna Casino uses a transfer mechanism recognised under UK data protection law. This may include UK adequacy regulations, the International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another lawful safeguard.

Additional technical and contractual measures may be applied where necessary. You may contact the Data Protection Officer for information about the safeguards relevant to a particular transfer.

Data Retention

Personal data is retained only for as long as necessary for the purpose for which it was collected and to satisfy legal, licensing, anti-money laundering, tax, dispute and security requirements.

Player data is generally retained for at least five years after the account relationship ends. Certain records may be kept for longer where required by law, a regulator, an active investigation, self-exclusion obligations or a legal claim. When information is no longer required, it is securely deleted or irreversibly anonymised.

How We Protect Personal Data

ProgressPlay Limited applies technical and organisational controls intended to protect personal data against unauthorised access, loss, alteration, disclosure or destruction. Measures include encrypted data transmission, access restrictions, monitoring, firewalls, secure systems and staff confidentiality requirements.

No internet transmission or storage system can be guaranteed to be completely secure. Suspected personal data breaches are assessed and, where legally required, reported to the Information Commissioner’s Office and affected individuals.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal data and obtain a copy.
• Correct inaccurate or incomplete information.
• Request deletion where there is no continuing lawful reason to retain the data.
• Restrict how your data is processed.
• Object to processing based on legitimate interests.
• Object at any time to direct marketing and related profiling.
• Receive eligible data in a structured, commonly used and machine-readable format.
• Withdraw consent without affecting earlier lawful processing.
• Request human intervention in qualifying automated decisions.
• Complain to the Information Commissioner’s Office.

Some rights are not absolute. Betsuna Casino may retain or continue processing information where required by gambling, anti-money laundering or other legal obligations.

Submitting a Request

Requests may be sent to dataprotection@progressplay.com. Betsuna Casino may ask for information needed to verify your identity before acting on a request.

A valid request will normally be handled within one month. This period may be extended by up to two further months where a request is complex or several requests have been submitted. You will be informed if an extension is necessary. Requests are generally free, although a reasonable fee may apply to manifestly unfounded, excessive or repetitive requests.

Complaints to the Information Commissioner’s Office

If you believe your personal data has been processed unlawfully, you may raise the matter with the Data Protection Officer first so that it can be investigated.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data protection regulator. Information about submitting a complaint is available at https://ico.org.uk/make-a-complaint/.

Third-Party Websites

The Betsuna Casino website may contain links to websites, payment services or applications operated by third parties. Their processing activities are governed by their own privacy policies. Betsuna Casino is not responsible for how an independent third party collects or uses information after you leave this website.

Changes to This Privacy Policy

This Privacy Policy may be amended when processing activities, services or legal requirements change. The revised text will be published on the Betsuna Casino website. Where a change materially affects how personal data is used, registered customers may also be informed through an appropriate account or communication channel.

Contact Betsuna Casino

Questions about this Privacy Policy or the use of your personal data may be directed to:

Data Protection Officer
ProgressPlay Limited
Soho St. Julian’s, Office 2B
Punchbowl Centre, Elia Zammit Street
St. Julian’s, STJ 3154, Malta
Email: dataprotection@progressplay.com