Betsuna Licence and Regulatory Information
Betsuna is operated by ProgressPlay Limited, a limited liability company incorporated in Malta under company registration number C 58305. Its registered address is Soho St. Julian’s, Office 2B, Punchbowl Centre, Elia Zammit Street, St. Julian’s, STJ 3154, Malta.
ProgressPlay Limited is authorised to provide regulated remote gambling services to customers in Great Britain. Betsuna operates under the licensing and compliance framework described below.
Licences and Regulatory Authorities
- Operator: ProgressPlay Limited
- Company registration number: C 58305
- Country of incorporation: Malta
- UK Gambling Commission account number: 39335
- Remote operating licence reference: 039335-R-319313-021
- Active UK permissions: Casino Remote, Bingo Remote and General Betting Standard, Real Event Remote
- UK regulator: Gambling Commission
- Malta Gaming Authority licence: MGA/B2C/231/2012
- Licence type: B2C Gaming Service Licence
- Malta regulator: Malta Gaming Authority
The UK Gambling Commission licence authorises the operator to provide the permitted remote gambling activities to customers in Great Britain, comprising England, Scotland and Wales. Betsuna services are intended only for customers located in territories accepted under the applicable Terms and Conditions. Access from another jurisdiction does not establish that gambling through Betsuna is lawful in that location.
Age and Eligibility Requirements
Betsuna services are restricted to persons aged 18 or over. Underage gambling is prohibited. Registration does not create an unconditional right to gamble, and the operator may prevent deposits, betting or withdrawals until the required age and identity checks have been completed.
Customers must provide accurate personal information, use an account registered in their own name and comply with the laws applicable in their place of residence. Each account is personal and must not be transferred, shared or used on behalf of another person.
AML and KYC Controls
ProgressPlay Limited applies anti-money laundering and customer verification procedures designed to prevent gambling accounts from being used for money laundering, terrorist financing, fraud or other unlawful activity. These controls form part of the operator’s obligations under applicable legislation and licence conditions.
Checks may include:
- verification of the customer’s identity, age and residential address;
- confirmation that payment methods belong to or are authorised for use by the account holder;
- screening and monitoring of deposits, bets, transfers and withdrawals;
- requests for evidence concerning the source of funds or source of wealth where required;
- assessment of unusual, inconsistent or potentially suspicious account activity;
- restriction or suspension of an account while compliance checks are completed;
- reporting to the relevant authorities where required by law.
Customers must provide clear, current and authentic documents when requested. A refusal to cooperate, the submission of misleading information or the use of third-party funds may result in delayed transactions, account restrictions or closure, subject to legal and regulatory requirements.
Protection of Personal Data
Personal data is processed for account administration, identity and age verification, payment handling, fraud prevention, safer gambling controls, legal compliance and customer support. Processing connected with customers in the United Kingdom is subject to applicable data protection requirements, including the UK GDPR and the Data Protection Act 2018.
ProgressPlay Limited is required to apply appropriate technical and organisational safeguards against unauthorised access, unlawful processing, accidental loss, alteration or disclosure. Access to personal data is limited according to operational need, and service providers must process information under appropriate contractual and security obligations.
Information is retained only for as long as necessary to provide the services or satisfy gambling, taxation, anti-money laundering and dispute-handling obligations. Customers may exercise applicable rights of access, correction, restriction, objection, portability or erasure, although some information cannot be deleted while statutory retention duties remain in force.
Responsible Gambling
Betsuna is required to provide gambling as an adult leisure activity and to take reasonable steps to identify and reduce gambling-related harm. Customers can use account controls such as deposit limits, time-outs and self-exclusion, subject to the options and conditions displayed within their accounts.
The responsible gambling framework includes:
- verification that every customer is at least 18 years old;
- monitoring for indicators of harmful or unaffordable gambling;
- customer interaction where account activity raises safer gambling concerns;
- access to spending and account-management controls;
- self-exclusion through Betsuna and participation in GAMSTOP for Great Britain;
- signposting to independent support provided by organisations such as GambleAware.
Gambling should never be treated as a source of income or a way to recover financial losses. Betsuna may restrict or close an account where continued access presents a regulatory, financial crime or safer gambling concern.
Complaints and Dispute Resolution
A customer should first submit a complaint through the Betsuna customer support channel, clearly stating the account details, the disputed transaction or decision, the relevant dates and the outcome requested. Supporting records should be included where available.
- Betsuna will acknowledge receipt of the complaint within 24 hours.
- The operator will investigate the matter through its internal complaints procedure.
- The complete internal process will take no longer than eight weeks from receipt of the initial complaint.
- The customer will receive a final decision and information about further escalation where the complaint remains unresolved.
- An eligible unresolved dispute may be referred free of charge to eCOGRA, the applicable independent alternative dispute resolution provider.
The Betsuna Terms and Conditions state that the contractual relationship is governed by the laws of Malta and that relevant court proceedings are subject to the jurisdiction specified in those terms. This does not remove any mandatory consumer rights that cannot lawfully be excluded under legislation applicable to a customer in the United Kingdom.
Verification of Licence Details
Customers can verify ProgressPlay Limited’s current permissions, licensed activities and regulatory status through the Gambling Commission public register. The Malta licence may be checked through the Malta Gaming Authority authorisation register.
Licence status and regulatory permissions may change. The information shown in the official regulatory registers takes precedence where it differs from a summary published elsewhere on the website.